Hometown Vets Who Love Your Pets.

For Dr. Jess Wales, veterinary medicine isn’t just a career - it’s a way of life. Growing up on her family’s farm, she was immersed in the world of animal care from the very beginning. Her parents, Drs. Susan and Alex Wales, founded Wales Vet Services in the 1980s - which became Panorama Vet Services - and it was only natural for her to follow in their footsteps. After earning a biology degree from the University of Victoria in 2004, she went on to complete her Doctor of Veterinary Medicine at the Western College of Veterinary Medicine in 2010. Now, as a veterinarian and co-owner of Panorama, she’s proud to carry on the legacy her parents started.

Dr. Wales has a special interest in abdominal ultrasound, but what she values most about her work is the relationships she builds - with clients, patients, and the incredible team at Panorama. She’s passionate about fostering an environment where her staff feels supported, encouraged to learn, and empowered to provide compassionate, high-quality care. No two days are the same, and she loves the constant opportunities for growth and learning that come with the job.

Her approach to veterinary care is all about collaboration - helping pet owners understand their options so they can make the best decisions for their animals and their families.
Outside of work, Dr. Wales stays active with her many hobbies, from playing polo and cycling to gardening and hiking. She shares her home with two whippets, Dodge and Jetta, and a number of horses alongside her family. Most of all, she loves spending time with her husband and two daughters, making the most of life both in and out of the clinic.

Dr. Autumn Pulfer knew from the time she was 10 years old that she wanted to be a veterinarian. Growing up, she loved watching the vet come out to care for her horses, and it solidified her dream of working with animals. She pursued that passion at the Western College of Veterinary Medicine and has been part of Panorama Veterinary Services for the past seven years.

Her special interests include soft tissue and orthopedic surgery, and she’s also certified in veterinary acupuncture. But what she enjoys most is the strong sense of community at Panorama - the teamwork, the clients, and the opportunity to make a difference in the lives of pets and their families. She takes the time to build relationships with her patients and their owners, helping them provide the best possible care for their beloved companions.

At home, Autumn has a full house with her pug, Nacho (a rescue from Mexico), her Boston Terrier, Penny, and her cat, Gus. When she’s not at the clinic, she loves traveling, gardening, and camping - anything that gets her outdoors and exploring new places.

Dr. Treen has been a part of Panorama Vet Services since 2020, not just as a veterinarian, but as a proud co-owner. She grew up on an organic orchard in Lake Country, surrounded by animals and nature, which sparked her passion for veterinary medicine. With an undergraduate degree in Biology (minor in Psychology) from the University of Alberta and a Doctor of Veterinary Medicine degree from the University of Saskatchewan - both completed with honours - she brings a strong foundation of knowledge and experience to her work.

She loves the variety that veterinary medicine offers, from surgery and dentistry to preventative care, but what she values most is building lasting relationships with clients and their pets. Her approach is all about trust - working with pet owners to find the best possible care for their animals.

At home, Dr. Treen’s life is just as full of energy as the clinic! She and her husband, Mark, have two adventurous kids, Oscar and Emma, along with their two playful dogs, Franny and Rosa. Outside of work, you’ll likely find her skiing, snowboarding, hiking, trail running, or spending time at the beach. Family is a big part of her life, and Sunday dinners with her large extended family in Lake Country are a cherished tradition.

For Dr. Treen, being part of the Panorama team is more than just a job - it’s a community of passionate, caring people who make coming to work every day something to look forward to.

Dr. Julia Gray’s journey to veterinary medicine began in the barn, caring for her childhood horse and helping tend to injured animals. That early experience sparked a lifelong passion for animal care and surgery, leading her to the Western College of Veterinary Medicine, where she graduated in 2011. Since joining Panorama in the fall of 2020, she’s loved being part of a locally owned and operated clinic that values teamwork, continued learning, and top-tier patient care.

Her professional interests include nutrition, endocrine diseases, and soft tissue surgery, and she is also Fear Free certified. She takes a thorough, communicative approach to veterinary care, making sure pet owners feel informed and empowered in their decision-making.

At home, Julia’s life is just as full of animals as her workday - she has a Golden Retriever, three cats, two horses, a miniature pony, and a flock of 20+ chickens. Outside of work, she spends her time hiking, doing yoga, snowboarding, horseback riding, and camping with her husband and two young kids, embracing every opportunity to enjoy the great outdoors.

Dr. MacRae completed his Bachelor of Science and Doctor of Veterinary Medicine at the Ontario Veterinary College in Guelph, Ontario. With a deep love for animals and a strong interest in medicine, he was naturally drawn to veterinary care - though his grandmother, a physician for 50 years, may have had a hand in steering him away from human medicine!
He has been with Panorama for three years and enjoys the variety of general practice, where every day brings new challenges and learning opportunities. His favorite part of the job is working with a dedicated team and an amazing clientele who truly value the care their pets receive.

At home, Patrick has an 11-year-old Great Dane named Brutus, a rescued Bichon named Opal (who lost her eyesight but not her spirit), and Kitty Marie White, the queen of the household. Outside of work, he spends as much time as possible with his wife and young daughter, as well as taking advantage of everything the Okanagan has to offer - especially mountain biking, skiing, and hiking.

Alyssa graduated from Olds College’s Veterinary Technologist program in March 2025, combining her lifelong love of animals with her interest in medicine. She first came to Panorama for her practicum and quickly felt at home in the welcoming, supportive environment. After completing her studies, she officially joined the team as an RVT.

Alyssa has a middle-aged cat named O’Malley, who is her best friend and biggest snuggle buddy. He loves attention, demands affection, and enjoys watching TV by her side. When she’s not at the clinic, she enjoys hiking, spending time at the beach, and relaxing with a good colouring book.

Brenda has been a part of the Panorama Vet Services team since the summer of 2020, bringing years of experience and a lifelong love for animals. She graduated as an RVT from UCC (now TRU) in 2002, but her journey started long before that—growing up with animals, riding horses, and volunteering at a vet clinic in high school confirmed that this was the career for her.

She enjoys all aspects of veterinary medicine and loves working with pets and their people. At home, Brenda’s life is just as full of furry companions. Her family includes a spaniel cross named Piper, who keeps her on her toes with hikes and Rally-O training, as well as two cats, Bumblebee and Tron.

When she’s not at the clinic, Brenda spends her time outdoors hiking, capturing moments through photography, and enjoying life with her husband and two kids.

Jen has been in the veterinary field for over a decade, but her love for animals started long before that. Growing up on a farm, she was always surrounded by animals, and caring for them became second nature. Now, as an RVT, her passion lies in providing comfort and care for senior pets and those needing chronic pain management. She also loves connecting with clients, building relationships, and ensuring their pets receive the best possible care.

Her own four-legged family includes a Chihuahua (the love of her life), a Maltese-Poodle, a Labrador, and a Border Collie-Blue Heeler mix. And then there’s Charlotte, her spicy cat, who rules the house with confidence.

Kathy has been an RVT since 2007, graduating from Red River College in Winnipeg before making the move to the Okanagan in 2013. She’s been part of the Panorama Vet Services team ever since, bringing her passion for veterinary medicine - especially pain management and anesthesia - to every patient she helps. She’s always eager to learn and implement new techniques to improve care and keep pets as comfortable as possible.

At home, Kathy’s own little pack keeps her busy. Her dog, Mya, is an affectionate chihuahua mix adopted from Paws It Forward Rescue, and thanks to working in a vet clinic, she’s also got four cats who found their way into her heart (and home!).

Outside of work, Kathy loves camping, running, and spending time with her five-year-old son - soaking up all the adventures that come with being a busy mom.

Katreen has been part of the Panorama Vet Services team since the fall of 2019, bringing her expertise and passion for patient care to every visit. Originally from Tsawwassen, she completed her RVT training at Olds College in Alberta. Her journey into veterinary medicine started early - at just 13, she began volunteering at a clinic and quickly realized that technicians do the most hands-on work with animals. From that moment on, she knew this was the career for her.

Having grown up with Rottweilers and Dobermans, Katreen has a special love for large breeds that are often misunderstood. She’s also certified in “Fear Free” handling and takes pride in making sure every patient (and their humans) have a safe, stress-free experience at the clinic.
At home, she’s kept busy with her two dogs, Macey and Jane, and two cats, Ralph and Tuna. When she’s not caring for animals at work, she’s spending time with her own - because for Katreen, animals have always been at the heart of everything she does.

Kimberly’s path to veterinary medicine was set from the start - she’s always had a heart for helping animals in need. Whether it was rescuing raccoons from dumpsters as a kid or carefully placing struggling bees onto flowers, she knew she was meant to care for creatures big and small. She completed her RVT training at the University of Guelph in 2014 and has since developed a passion for dentistry, rehabilitation, and nursing care. She’s been with Panorama for a year and loves being part of a team that shares her dedication to animal well-being.

Her home is a haven for animals, starting with Broly, the cat she rescued from the cold in 2008 - he’s been her loyal shadow ever since. There’s also Walter, a spirited rescue from Mexico who loves mountain trails (as long as it’s not raining), and two bearded dragons, Delilah and Sheamus, who sparked her love for reptiles. She’s always happy to chat about exotic pets or share stories about her ever-growing jungle of houseplants.

In her free time, Kimberly is a passionate crafter, PC gamer, and outdoor adventurer. Whether she’s knitting, exploring the stars, or heading out on a road trip, she brings the same curiosity and enthusiasm to everything she does.

Alex joined Panorama in December 2024 after graduating from the Veterinary Hospital Assistant program at the Centre for Arts and Technology in Kelowna. Her passion for animals and desire to help them live happy, healthy lives led her to the veterinary field. She loves making pets feel safe and comfortable at the clinic - whether that’s by giving extra cuddles, offering treats, or snapping the perfect profile picture for their medical records.

At home, Alex has a Havanese cross named Magic, who enjoys agility training and watching nature videos. She also has a mouse named Truffle and a crested gecko named Pumpkin. In her free time, she loves hiking, birdwatching, swimming, and playing on a recreational sports team. She also enjoys building aquariums and terrariums - and on top of all that, she competed as part of Team Canada at the 2014 Paralympic Games!

Angela has been working in the Veterinary field since 2018. She graduated from the Veterinary Assistant program at Center for Arts and Technology in Kelowna. Growing up with many different species of pets, (birds, rabbits, dogs and cats), she knew she wanted to work with animals. Angela has been with the Panorama team since 2021.

Her favourite part of helping pets at Panorama Veterinary Services is seeing the growth of one's pet, whether it be a puppy changing to adulthood or a sick animal overcoming the obstacles to get better.

She has a Blue heeler named Chloe who is obsessed with fetching her ball and going for runs. During her spare time, Angela loves to be outside if the weather is nice and loves hiking, swimming, and playing softball.

Callee has been part of the Panorama Veterinary Services team for just over three years, bringing with her a deep love of animals and a calm, steady presence. Her journey into veterinary care began after working in a kennel and dog daycare, where she realized that helping animals was more than a job—it was a calling.

For Callee, one of the most rewarding parts of her work is being there for both pets and their people during times of need. She understands that vet visits can be stressful, so she focuses on creating a calm, safe space for everyone who walks through the door—four-legged or two.

At home, Callee shares her life with Terrance, a spirited 1.5-year-old Maine Coon who keeps things interesting with his endless chatter and love of cat snacks. When she’s not at the clinic, you’ll likely find her on the move—running, golfing, or playing volleyball and softball. Staying active keeps her balanced and energized for the work she loves.

Emma began her journey in veterinary care in 2020 and joined the Panorama Veterinary Services team in the summer of 2022. With a lifelong love for animals (you won’t find a baby photo of her without a dog in it!), the move into veterinary medicine felt like the most natural step—especially with a home full of furry companions.

She and her husband share life with their daughter, two cats, and two very large, very loveable dogs—a Mastiff and a Great Pyrenees. With that much fur in one house, she jokes that she’s either helping pets or vacuuming, and honestly, it’s a bit of both!

Emma thrives in the warm, animal-loving environment at Panorama, where everyone shares the same passion for pets—big, small, fluffy, or drooly. If your dog has a wagging tail and a belly to rub, Emma’s already on her way over.

When she’s not at the clinic, you’ll find her elbows-deep in a creative project—whether it’s painting, baking, cooking up something new, or working with wood. Emma brings warmth, creativity, and a whole lot of heart to everything she does—especially when it comes to caring for your pets.

Erin has been working in the veterinary field since 2004 and joined the Panorama Vet Services team in May 2019. For her, this job is more than just caring for animals - it’s about giving back to the community she grew up in by helping the four-legged members of local families.

At home, Erin has a Golden Retriever named Keela, who is as loyal as they come. Keela plays the role of matriarch to the other dogs in their extended family, with endless patience for both puppies and toddlers.

When she’s not at the clinic, Erin loves soaking up the sun - whether that’s out on the farm, by the beach, or exploring the woods. For her, there’s nothing better than being outdoors and surrounded by animals.

Haille has been working in veterinary care since she was 14, when she started volunteering at a small clinic in Oakville, Ontario. That experience turned into a full-time position and solidified her lifelong dream of becoming a veterinarian. She later moved to Kelowna to attend UBC Okanagan, where she earned her degree in Zoology before joining Panorama in October 2024.

She loves helping animals feel safe and comfortable at the clinic, making every visit as stress-free as possible. For her, a job well done means minimal restraint and a calm, happy patient! She has a cat named Tobi, who was brought in as a rescue and quickly stole her heart. Back home in Ontario, she also has a leopard gecko named Camo and a turtle named Onyx - both rescues she hopes to bring to Kelowna one day.

When she’s not at the clinic, Haille volunteers at an animal sanctuary caring for emus, llamas, sheep, and goats. She also plays hockey, dances, practices aerial hammock, reads, and works out at the gym.

Jaden has been working in the veterinary field since 2021 and joined the Panorama Veterinary Services team in 2022. With a lifelong love of animals—from house pets to horses—Jaden brings a compassionate heart and a strong voice for every patient, especially the ones who can’t speak for themselves. She adores the unique personality each animal brings through the clinic doors and treats every one as if they were her own.

Her favorite moments at work are the ones that come full circle—watching a sick or injured pet recover and then witnessing the joy on their person’s face when they’re reunited after surgery or treatment. For Jaden, that’s what it’s all about.

Outside of the clinic, she shares her life with two incredible dogs. Goose, her mini Australian Shepherd and trusty adventure sidekick, is always ready for action—especially when he gets to wear his “doggles” and ride shotgun on the motorcycle. Mika, a brilliant White Swiss Shepherd, is her partner’s shadow on job sites and the queen of every hike or car ride.

When she’s not helping animals at work, you’ll find Jaden outdoors with her pups, exploring trails, horseback riding, camping, or cruising on two wheels.

Kieran grew up in Alberta and spent much of his childhood on his grandparents’ farm, surrounded by cows, horses, dogs, and even ostriches. But it was the barn cats that truly stole his heart, and he’s been a self-proclaimed cat enthusiast ever since! He joined Panorama four months ago and loves seeing the unique relationships between pets and their people.

At home, Kieran has a 17-year-old cat named Ember, who’s been with him since she was just a kitten. She’s a bit of a diva in her old age, but the Panorama team welcomes her (and her attitude) with open arms. He also has a betta fish and some shrimp that provide endless entertainment. When he’s not at the clinic, Kieran spends his time working on his first webcomic, taking on character art commissions, and always finding an excuse to doodle.

Melanie was born and raised in the Okanagan on a small farm, surrounded by horses, chickens, and all kinds of animals. She always knew she wanted a career working with them, so when she did her college practicum at Panorama Vet Services, it felt like the perfect fit. Four years later, she’s still here and can’t imagine being anywhere else.

She still lives on the same farm she grew up on, now sharing it with her four horses and two cats. Horses are a huge part of her life - most of her free time is spent riding. When she’s not in the saddle, you might find her rock climbing, hiking, or just enjoying the outdoors.

Sydney has been part of the Panorama Vet Services team for five years, bringing her passion for animals and their well-being to everything she does. For her, the most rewarding part of the job is seeing the difference they make - not just for the pets, but for the people who love them. Whether it’s a routine visit or a tougher moment, she’s proud to be part of a team that provides compassionate care every step of the way.

At home, Sydney’s pets have just as much personality as she does. Her Bichon may not have eyes, but you’d never know it - she’s a pro at navigating the world like she can see everything. Then there’s her cat, Kitty, who keeps things interesting in classic cat fashion.

Outside of work, Sydney loves being out on an adventure, whether that means hiking, practicing yoga, browsing thrift shops for unique finds, or unwinding with a great story.